3.8

This is more a back packers hotel. Although the bed was clean the bathroom and especially the shower were grubby. It is quite a walk from the nearest tube but handy for the mainline station to Kings Cross

1.9

My credit card was debited for one nights accommodation before arrival. We had arrived earlier than booking in time. This resulted in two payments of £4.00 which I was extremely unhappy about. I had booked a double room and was given a family room, I do not consider this a bonus. Thw whole property was tatty and in disrepair. Definately not a pleasant stay.

3.3

On arrival the hotel was locked, as reception is actually outside of hotel. when employee arrived didnt know how to use card machine to pay and asked if i could pay cash. i said no and eventually she managed to use machine. then after payment when i was in room i was asked for a further £4 because she had to use the card machine, which i couldnt believe i had to pay for a machine to pay for my room. there is no restaurant its a pizza place and not very good at that. breakfast was not ample. 1 sausage, 1 egg and two slice of toast with a small glass of supermarket orange juice and no other choices for breakfast was poor, as i had 2 children with me who prefer cereal. Staff kept locking exit door when they didnt man reception so you couldnt come and go freely unless they were at the reception. very frustrating when you want to leave and you have to try and find hotel staff. also on arrival the bedding was dirty and had not been changed until i asked and even then she was convinved it had been. in summary this is avery poor showing for a hotel i have had far cheaper in kensington with a buffet breakfast and quality service. this hotel should not be allowed to operate. It is unclean, health hazard and not professional at all.