7.9

The hotel is a nice place to stay. Staff is very friendly the breakfast buffet very nice and tasty. The only complaints come from the small train that basically passes through the hotel inthe evenings and mornings. I had no problems with it, however if you need a high level of quietness, this is not the place to go.

6.2

Astonishing that this very mediocre hotel is in the same group (Swiss Quality) as the excellent St Gotthard in Basel!

7.6

this was the second time I stayed in the hotel; Very well situated in the center of town.

4.2

CAN NOT SLEEP .HOT EVENING NO AIR CONDITIONING. TRAM TOO NOISY TO MIDNIGHT AND STARTED AT 5:30 AM .WHEN TRAM COMES ,IT'S LIKE AN EARTHQUAKE !! ( I AM NOT EXAGGERATING). LOCATION IS EXCELLENT BUT THE TRADE OFF IS NO SLEEP ! ALSO THE FRONT DESK AND THE FRONT DOOR OF THE HOTEL LOCKED UP AT 11 PM .IF YOU DON'T HAVE THE KEY (ONLY ONE HEAVY METAL KEY PROVIDED),YOU WILL BE SLEEPING ON THE STREET!! ALSO YOU CAN NOT LOCK YOUR ROOM FROM INSIDE OR OUTSIDE WITHOUT A KEY. THEREFORE I COULD NOT GO OUT WHEN MY WIFE WAS TAKING A SHOWER(CAN'T LOCK ROOM DOOR FROM INSIDE). OVERALL THE WORST HOTEL I HAVE EVER STAYED IN .I WOULD SPEND MORE MONEY AND STAY SOMEWHERE ELSE TO GET SOME SLEEP.

3.6

In this hotel there are a special circunstance, very important, the hotel is situated just in the same place where there are a telepheric station. The rail-way of this telepheric goes almost througt our room!, and the noise was really hard all day. There was any information about this in the web.

8.1

Note positive: Ottimo rapporto qualità / prezzo. La location è davvero nel centro di Lugano. La camera è spaziosa, pulita e corrispondente alla descrizione. Nota negativa: l'hotel non è provvisto di parcheggio, vi consiglio di non accettare la proposta del parcheggio convenzionato con l'hotel, ma di recarvi al posto di Polizia nella piazza del Municipio dove vi forniranno un pass valido per tutte le aree di parcheggi comunali, vi consiglio quella a circa 100 mt dall'area a traffico limitato. Altra nota negativa: la funivia passa proprio di fianco all'hotel, rendendo la camera abbastanza rumoroso. Nel complesso una buona struttura nella quale ritornerei sicuramente.

2.3

Poor welcome from receptionist, who we phoned when unable to find hotel. Given poor directions - near cablecar, of which there were three - and hotel was in a pedestrian only precinct and we were in a car! Not visible until right outside. Restaurant sign clearly up but receptionist rude when we asked if the hotel had a restaurant. All staff left overnight. Lobby sealed off with security shutters. What to do in an emergency? Cablecar began 5.20 am and ended at 11.50 pm. Passed right outside our window at very frequent intervals. Receptionist on next morning more efficient and helpful and impressive command of languages.

4.9

To my mind you get better deal out if you go in the wonderful fisherman village of Gandria (15mn by boat but also reachable by bus) and an uncomparable view

5.6

Close to train station, but have to take a little tram down to the hotel(1.10CHF oneway). Can hear the tram running as it is right in the hotel and then church bells ringing off very early in the morning and then no window blind so was awake very early. Hotel seemed old, room was clean, nice friendly staff, and in good location. A little pricey, but maybe ok for Swizterland.

4.9

Hotel staffs are very good..language is not a cencern as they speak good english, italian, and french. So its very good for International tourists. But the bad part is the double bed room size which is very conjusted. Breakfast in the morning does not have anything good to mention. Not even good options.

8.6

For a Swiss hotel at this price, it was a really good deal. The location of the hotel is perfect. It is close to the shopping area and a short distance from the lake. The train that connects it to the train station is also very convenient. Although there have been some comments about the noise from the train, we had quite night sleep. Not a bit of noise. The breakfast was excellent. The room size was just nice for the four of us.

8.8

I stayed in Lugano for a meeting.

6.6

The hotel is suitable for single traveller since it is located right at the tram which is directy connected to the train station and with a few walk to restuarants and beautiful lake.

6.0

The rooms are typical for European hotels. The room was clean and bathroom was fine, however no airconditioning in August is uncomfortable. Also if you are a light sleeper, the funicular will keep you up late and wake you early.

7.5

Rooms too hot, no airconditioning.

5.4

This place O.K. The photos make the rooms look a bit nicer than they actually are. The hotel itself is very strange, it feels like an abandoned hotel. And we really didn't feel that it was worth what we were paying. I would not stay at this hotel agin.

7.9

Piacevole, nel centro storico con parcheggio vicino, pulito e non eccessivamente caro.

5.6

for a 3 stars hotel is too poor

6.7

banale, come arredo essenziale come arredo camere e spazi comuni, essenziale come prima colazione,buona la posizione e la disponibilita del personale, x quel prezzo mi aspettavo qualche cosa di piu' curato, le foto fanno sembrare le camere molto piu' belle della realta'

5.2

I donot recommend who go by car but it is good for railway users.

5.8

Ask for room 511, has beautiful spacious terrace overlooking mountains, city & lake; $1 million view. Price on reservation was 128sf but was told that was for single, not couple. Price was 174sf. Room 511 is worth it

7.4

Room was described as having air conditioning which was only a desk fan.

10

After travelling 6,580 from Houston this was a perfect stop for the night. Felt well rested the next morning. Breakfast was great. Then travelled on direct to Rome. David.J.Whitworth-King

6.7

Food disapointing, otherwise fine: nothing spectacular

8.6

Good Hotel for a short stay. The funicular which is going literally through the building is making loud noise until midnight. But you can get used to it and maybe you can also ask for a more quite room. Nice Breakfast Buffet.

2.8

VERY noisy little hotel. The train makes a lot of noise during the night. Prices too high

8.6

I spent one night at the Comfort Aquarello Hotel in Lugano, Switzerland. The location of the hotel was excellent; right next to the transport link from the railway station into the centre of Lugano. The hotel was an ideal location for myself as a single female; everything was easily accesible. The hotel staff were friendly, helpful and welcoming. The room was excellent for its purpose. It was clean and had everything I required. Thank you!

8.2

This hotel was very nice and exceptionally clean. The staff was very friendly. The ease of access to the train station could not be beat, but there's a price to be paid for that location. The noise from the funicular was more than we expected and the room was very hot. Only a tiny fan was available to cool the room. I think we might choose a place a bit farther from the funicular if we were to go there again. Still, a nice hotel.

6.8

This is a nice hotel. The location is fantastic right near the main train station and in the middle of everything. The family who runs the hotel are very helpful and friendly. However, as you can see from the pictures of the hotel there is a funicular running through the centre of the hotel. We had a room near the track and while the hotel has installed block out shutters and made efforts to reduce the noise, it really is very loud. Enough to shake the walls. Note the funicular is active between 05.20 - 23.59 and is particularly active in the early morning rush hour leaving every 2 minutes or so. I liked the hotel, but could not recommend it unless you can get a room well away from the funicular track.

5.4

i was quoted 125 and when i got to the hotel i was told to pay 170. the cheating was of the hightest level. this was highway robbery. but since i was desperate i paid. this was a shame as i could have looked for another place for that price.

8.1

good little hotel price is right for what you get a bit noisy at times mostly because tram runs thru hotel room and bathroom are very clean and practical lots of water pressure great location

7.4

There is a definite gap between the prices quoted in the net and the actual charged. The case is the following : Our family is of four people including two kids age 6 yrs. As such we have booked many hotels through your website where we have taken double rooms and have requested the hotels to provide one additional bed in the room. For cases where it is not possbile, the hotel communicates accordingly. In this case however, there was no communication leading me to believe that there is no problem in the same with this request (this was put as a remark to the hotel while booking the property through your site). But onreaching there I found that they charge CHF 60 (CHF 30 per kid for giving me one bed extra), this was ridiculous. I have already known my displeasure known to the hotel about this, but overall I couldnt do a thing and had to shell out the money. On this account, I felt cheated. Warm regards Jayant

7.2

Nice familiar hotel, not expensive, considering the level of prices in the country, right in the city centre. Not indicated on maps and taxi driver did not know the place. In fact, it is just ten meters from the cable railway coming down from the station. Prospective guests should be told this: on the one hand, it is extremely convenient if you come to Lugano by train; on the other hand, light sleepers may be disturbed by the sound of the cars, which go up and down every few minutes until late in the night and from an early hour in the morning. I had a room just opposite the railway and found it a bit unnerving, though I went to sleep just the same. It should be possible to ask for a room at the other end of the building, where the railway is probably less heard or not at all. Lugano goes to sleep very early and at 9 PMalmost all reastaurants are closed. It would be nice if light meals could be obtained at the hotel at least until 10 PM. There is a bar, but it seemed to attract only beer drinkers (very respectable and quiet ones, to be sure). A good place to stay if you are in Lugano on business, and I shall stay there again.

7.8

Our room was very clean and the beds were comfortable. We were worried that the funicular would be very noisy but it was not too bad. The main problem we had at the hotel was that the rooms were very hot and an overhead fan would have made a difference. The reception area was rather scruffy but the staff were nice and for the price we paid we had no complaints