8.4

Hotel was really nice, excellent location. If flying to Bergamo, get bus as it stops across from hotel. Plus on return back to airport,bus stop is just to the right of the hotel. (no need to get a taxi!!). Good restaurants - tip buy caraffe of wine as opposed to buying glasses of wine.

7.8

Although the wake-up call was ordered in advance, noone actually called me in the morning. The reception didn't give any explanation or even excuse

8.3

This is a very comfortable hotel with excellent bathrooms. The rooms are not large for the price. The buffet breakfast was excellent but the coffee, as so often in hotels, was tasteless. Why do they economize on the coffee?

8.4

This was my third visit to Bergamo & third time staying in Capella D'Oro. Hotel is very well located, the staff are pleasent - my room this time however was a little small - which was fine except it was exceptionally warm. Bergamo is a real gem - and I will definately visit again & I have recom this hotel to all my friends!

9.3

nice stay and hotel is nice

9.6

Excellent location, efficient & friendly staff, very comfortable rooms and superb breakfast. We could not fault it - would recommend to anyone.

9.1

Could not fault this hotel except the breakfast. Hot food was cold even if you were there straight away as it was put out. Poor choice for quality of hotel and not replenished quickly. However, the staff, cleanliness, superb room all made up for this. I would stay here again definitely!!

9.8

Fantastic hotel, beautiful city. Highly recommended

9.8

Fantastic stay. made to feel very welcome. what a wounderful team of staff. I would recomend this hotel to anyone. and what a wounderful city.

7.5

As many budget airlines fly in late to Bergamo Airport (eg. Ryanair from UK), staying in Bergamo is a better option than travelling on to Milan late at night on the shuttle bus. This hotel is very conveniently located in the centre of Bergamo and only 15 minutes by bus from the airport terminal. Take bus no. 1 and get off at the next stop after the railway station on Viale Papa Giovanni which is directly opposite the hotel (fare 1.30 euro). Bus no.1 for the return to the airport stops directly outside the hotel and goes every 30 mins or it is a 300m walk back to the railway station for trains onwards to Milan Centrale or other destinations. The city bus tour also stops outside the hotel every 1 hour and is a good and quick way to explore the city. If you don't intend to spend much time in your hotel then the Best Western Cappello d'Oro would be a very good choice for a short stay in Bergamo. It is clean and functional. The rooms although a bit on the small side are perfectly adequate, the breakfast is very good and the reception staff are polite and speak English. Bergamo has an interesting old upper city and is a good place for a short break or an overnight stop before moving on to the Italian Lakes. We would stay here again and recommend this hotel.

7.9

i can recommand this hotel form the situation in the center of Bergamo and not far from the elevator to the "cita alta"

9.0

Recentemente ristrutturato ed ammodernato, sono state cancellate le piccole manchevolezze del passato. Oggi è veramente confortevole, moderno, accogliente, con ottimo rapporto prezzo/qualità. Decisamente superiore a molti alberghi similari in zona

6.6

2nd time staying at this hotel and yet again an enjoyable stay. Great location. Two things that slightly spoiled things were the breakfast choice and stroppy receptionist who had issues when ordering a taxi.

6.1

To start with the room wasn't ready til 15.30.The older man on Reception was most unhelpful with a tendency to being obstructive during our stay and that of others but for us Marco, presumeably his boss, saved the day. The only other members of staff to recommend were the delightful man in charge of the dining room in the evening and a reasonably cheerful girl at Reception on our last morning. Those serving at morning breakfast avoided one's request or forgot what was ordered and the breakfast itself was memorable as the fruit was over ripe and one of the juices was fermenting in it's jug! We'd just left a 3 star in central Milan which was excellent by comparison.

9.3

The hotel is in a very good location; just a short walk from the train station where the bus from the airport drops you off. It's easy to find, quiet and well organised. Breakfast was excellent - with a wide range of choices. Staff were very pleasant and helpful. This is our third trip to Bergamo in the past 18 months as we like Bergamo and its surroundings very much - getting a train to Como or Milan is so easy and thankfully everyone speaks good English (as our Italian is limited to ordering a beer or glass of wine!). When we go again, we would definitely consider this hotel.

6.3

We had a room facing the inside, with a balcony - although the view was not very special - SO THERE WAS NO PROBLEM WITH STREET NOISE OR CHURCH BELLS, just noisy guests from the neighbouring room outside on the balcony for a while. Overall very good and the standard price for a 3-4 star hotel in the city

9.8

Location was ideal, walkable from train station, bus stop right out front, selection of restaurants nearby.

7.7

A bit expensive. Room was a bit on the small side. Location was very good and staff were helpful when pushed!

8.9

best hotel of our holiday Not a thing out of place Breakfast to die for

8.9

Excellent hotel in a great location. We only stayed one night in Bergamo and will definitely return to Bergamo and the Best Western Capello d'Oro. Fabulous breakfasts with a great selection of fresh fruit, meats, cheese and home made pastries etc. The Bus stop to the Airport is literally about 1 or 2 minutes walk from the hotel.

7.5

The very small room was not satisfying. We have never been to Bergamo before

10

THIS WAS MY 2ND TIME STAYING IN THIS HOTEL (OCT & APRIL) - GREAT LOCATION/LOVLEY BREAKFAST/HAD A TRIPLE ROOM THIS TIME - NICE & SPACIOUS - ROOM ON FRONT OF HOTEL - BUT NO NOISE/BERGAMO IS BEAUTIFUL - WILL DEFINATELY GO BACK AND WOULD DEFINATELY USE THIS HOTEL AGAIN.

9.0

Very nice room, not much view but that was not a problem, easy walking distance to train station and the alto citte area.

8.1

We stayed in a comfortable double room and our son in a single room facing a noisy street. The hotel as well as the rooms were very nice. You can hear sounds between the rooms.

7.7

We stayed to nights in Bergamo. The location of the hotell was exellent, just in the middle of the town, only two minutes from the shopping street. The rooms were very nice and clean, the staff was helpfull and the breakfast was good. I only want to complain about the beds, they were a little hard. It was also a little noise from the air-condition in the nights. We can recomand staying at the hotell.

8.7

The hotel located at the center of the city, walking distance to Citta Alta and train station. Also bus stops are in front of the hotel. Free Wifi is available in good bandwidth. Breakfast is hot buffet and I enjoyed a lot.

8.0

The only problem we found with the hotel was that there was no lounge/bar area or residents lounge to sit and relax or wait for friends. So on returning to hotel in the evenings it wasn't possible to get a drink - there was no heart to the hotel.

7.3

I booked a weekend break to Milan on the 20th Oct 07 for a birthday treat for my girlfriend and decided to book at the Best Western Cappello d'Oro. I spent quite a while looking at various hotels in the area but decided to stay in Bergamo as the train was very efficient to Milan from Bergamo, only about £8 return and 45 mins travelling time.( dont forget to get your ticket stamped BEFORE you board the train otherwise you can get a fine? dont ask just stamp it!! ) The location of this hotel was excellent, right in the centre of Bergamo and only a short taxi ( about £12 )to the old city at the top of Bergamo. I thought the taxis's in Bergamo were fairly expensive although very efficient. We got a taxi from the airport to the hotel for £12 but for some reason the taxi's in Bergamo were more for less miles travelled, city life i suppose. All in all the Hotel was very good although i would have liked the room a little bigger, Church bell rung from 7.30am and on the hour chimes Sat and Sun but was quite nice to wake to, with a banging head.... Hotel staff were fantastic and gave me directions to a birthday card shop as like a typical bloke, i forgot it, paid for the weekend trip though so my nuts were saved!!! I swiftly ran on the morning to get a lovely Italian card which the lady in the shop translated for me, very kind..Back at the room we had a knock on the door, we quickly disposed of our cig's out the window( which we picked up later) only to find the head chef walk in with 2 glasses of Champers and a lovely piece of cake with happy birthday written in melted choc !!! What a surprize and very thoughtful of the hotel receptionist. We had some lovely food in Bergamo old city on the Fri and on the Sat went to Milan for the day and i took my girlfiend to a superb restaurant on the Sat called , i'll post it later as i cant remember.

7.7

The hotel is very well situated, only 5 minutes easy walk from the railway station and has easy access to the old town. The staff were friendly and helpful and the room we had was very nice for the price, which was over looking the street, but not noisy. We only stayed 1 night, but would happily stay there again. Breakfast was a little basic and could be improved, but adequate enough. Overall, this is a good hotel for your stay in Bergamo.

9.9

Hotel was excellent. Food was wonderful. Had dinner 1 night in the hotel and it was second to none. Would definitely recommend it to my family and friends and will be back. We had a great time. Bergamo is a beautiful city. So glad we stayed there instead of staying in Milan. Went to Milan for the day. Was enough for us.

9.4

Room overlooking street and a church - bells ringing from 7.30. Weather great so didn't mind being up early. Excellent value for money booking with your company. Room rates listed in hotel were much more expensive. Thank you for arranging our stay for us.

8.7

This is a luxury hotel and the price (170 euros) reflected this. We booked a double room but were given a luxury suite for the same price. The room was immaculate and beautifully decorated, with a large bathroom/jacuzzi. As you'd expect from an American chain, there were english language channels on the TWO TVs in the room and lots of American guests in the dining room. Staff were cool, but friendly and helpful. Buffet breakfast was very good with a wide choice of both hot and cold dishes. No need for a taxi to the airport because there is a bus stop to the airport right outside the hotel, which is right in the centre of the new town, and also buses into the old city across the street.

9.9

The hotel was much easier to access than your map indicated. Otherwise excellent service from both hotel and yourselves.

6.0

Excesivamente caro

7.9

Convenient to the train station, clean, friendly, easy, which was what I was looking for as I was just in town because Easy Jet flies there.

8.7

Excellent location, easy to find and walking distance from all facilities and transport. Substantial breakfast with plenty of choice.Hotel bar not open on the evenings we were there.Great shower!!

8.7

very pleasant stay. Highly recommended.

3.3

the room was much to small for 2 persons on holiday with luggage, and the airco could not compete with the mini bar refrigerator

8.2

Very good stay in handy location.Staff efficient. While there was a bar service available there was no real area to sit and relax other than in main reception. Recommend staying if in Bergamo.

9.6

This is an excellent hotel to use as a jumping point between the city and the airport. We stayed for 1 night before flying out of Bergamo airport. The hotel was very nice and close enough to walk to the funicular that takes you to old town. Highly recommend.

9.0

Very centrally located, although a bit of a hike from the railway station. Very pleasant surroundings. Well-appointed rooms and bathrooms and very clean.

9.4

Whilst this is a Best Western Hotel, it does not suffer from the same tired malaise of its counterparts in the USA. The room was very clean and tidy, the breakfast excellent with great variety, and overall a very pleasant place to stay. The hotel is smack in the middle of Bergamo with easy access to local amenities (shops and restaurants) and both the excellent bus services and train station. In all a very enjoyable stay.

8.9

A friend had recommended Bergamo to us as a great short trip site. Ryanair offered cheap fares (no frills), and transport services were excellent, train,bus,taxi with public transport offering cheap fares. We took a bus trip to Lake Iseo -10.60 Euros return for 2 of us. The Citte Alte was an absolute delight and can recommend de Franco restaurant there.My only criticism of the hotel was the breakfast -stocks not topped up on regular basis and I was constantly waiting for fresh supplies.

9.3

The perfect short break. Breakfast choice and quality was excellent, as were the staff. We ate at an excellent restaurant nearby. Within 100 metres there were roadside open-air bars and restaurants for drinks and snacks. If they hotel lacked anything, perhaps a separate bar, although drinks could be served in the lobby lounge.

8.3

Adults. We were 9 persons in a familygetering.

7.0

The ac was out of order.It was + 26 outside and even more inside.

9.8

This was our first time in Bergammo and it could not have been better. The hotel was better than we hoped and bergammo is a beautiful city with plenty to do. The locals were friendly and helpful as were the hotel staff who really could not do enough,the service was way above what you would expect of the price and the food was amazing, if the restaraunt is open when you stay it is definitely worth a meal there. We have booked to go back in october

8.4

Very nice hotel, clean and spacious room, good service, nice surroundings, stayed for one night only - would like to revistit if ever coming back to Bergamo.

8.8

Hotel well located for airport bus and for local transport. Welcoming staff attractive breakfast room and very good breakfast table. Stayed on two on seperate dates in February. All was quiet on our first stay. However, on the second visit the occupant of the room next door had a booming voice he spent most of the late evening and early morning on the telephone to anyone who cared to listen We didn,t but were forced to as the walls seemed to be non existent. Apart from this one moan all else was excellent at the Cappello d'Oro.

7.4

Second time at the hotel because it's a good one ...

8.2

A very pleasant stay! Hope to come back soon. AE Just one night...

9.2

Recommended, excellent hotel, great town

7.8

hotel needs refurbishing

7.4

The room was quite cramped and there was no space to move around. So was the en-suite shower room. There were no shelves to place toiletry bags so they had to sit on the floor. Bergamo is a lovely town and the trip up the funicular was fun.

9.0

l'albergo è centralissimo, a due passi dalla stazione, e vicino anche alla funicolare per la città alta; la location è perfetta non solo per questo, ma anche perchè si trova proprio nel viale principale della città, vicino a negozi e centri di interesse.L'hotel è davvero curato e pulito, la stanza non grandissima però tranquilla e confortevole, la doccia comoda e grande, i servizi in generale ottimi. Cortesia e disponibilità del personale, ottima prima colazione.

9.4

Typical business type hotel. Ticks all the boxes but without character..but when you're tired and all you want is a quiet, clean, (very)comfortable room with efficient staff then this would be an excellent choice. Ideally placed for catching the bus to Oria al seria aeroporto (Bergamo airport). The restaurant round the block (La Bruschetta) was fantastic!

8.9

Very nice hotel,and nicely placed in the city.The rooms could be bigger, but overall a pleasend stay.

6.1

My husband and I travelled to Bergamo for a quiet away from it all break, we found everyone very friendly and all restaurants ,coffee shops bars etc great value for money and staff excellent. City Alta was a little more expensive but still great value. Our hotel was superbly situated and the accomodation itself beautiful,clean. However the staff were unfriendly, room sevice did not exist even though it was advertised in the rooms when I rang the man was rude to me and hung up. There was no possibility of getting a drink from the bar in reception or room service & it was only 11. @ NIGHT. On sat morning I booked a taxi to the airport for sunday morning & when I double checked in the evening no record of my request could be found.We would return to this hotel only for location reasons.We will deffinatly return to Bergamo a beautifull unspoilt city.

7.5

Excellent food in the restaurant. Good location for old town and railway and bus services (all walkable)

8.9

The Hotel was very good, the breakfasts and service first class. The rooms were very clean but the noise from the adjoining rooms showers were a little loud in the mornings.The old part of Bergamo was very enjoyable,bus stops outside of hotel.The best way to and from the airport is by bus 1 1/2 Euro compared to 20 Euro by taxi.The Railway station is also close by for journeys to Milan, Lecco and Lake Como.I will definitely come again.

9.6

Très bon rapport qualité prix

8.7

We were 2 couples, very satisfied with room, location and availibility. And I find your web very informable. Over all, we had a very nice stay i Bergamo, and we come back.

7.9

Cet hotel est conforme à ce que l'on peut attendre d'un quatre étoiles de ce type : confort, tranquillité, propreté, accueil...tout est parfait, discret, mais forcément un peu impersonnel. Idéalement situé au centre de la ville basse, à quelques minutes de marche du funiculaire menant à la ville haute, il est aussi très facile d'accès en voiture. A noter que l'hotel dispose de box fermés pour garer les véhicules. Petit déjeuner copieux et très varié. Les prix proposés sur le site Venere sont tout simplement exceptionnels au vue des prestations proposées.

9.8

Nice and clean room. The location of the hotel is very central and easy walk to Bergamo Alto funicular. Nice restaurants around the hotel. Amazing breakfast!

9.4

I have stayed in Cappello d;oro for the last three years and would recommend it to anyone

8.2

Clean and centrally located for walking.

8.8

On the whole very good hotel. Excellent breakfast !

9.2

Staff were extremely friendly and helpful.Cleanliness of hotel was exceptional. Location of the hotel could not have been better.There was a great variety of choice for breakfast. It is the best hotel I have stayed in while visiting Bergamo. My husband and I had a wonderful time.

6.6

1. Room smelled strongly of tobacco 2. "hot" breakfast food was cold at 7.45 on Sunday morning

9.1

This is probably the nicest and friendliest hotel I have stayed at and its location for my trips to the Alps is perfect. I have stayed there on three different trips this year already.

9.9

We had a lovely stay at the hotel, very clean and welcoming. the surounding area was lovely. breakfast would be the only thing that could possibly let this hotel down.

9.7

We enjoyed our stay at the Cappello D'Oro in Bergamo. Staff , Food, Facilities all V good and would recommend the Hotel for a short stay. Bergamo lovely even in winter. Hotel well situated. Large market on Mondays. You must visit the cite Alta !! Delightfull .

9.6

I booked this hotel by 'phone instead of going online as I usually do. The lady was so helpful and friendly, it was a real pleasure to deal with venere.

9.6

Excellent location very central would recommend highly - rooms not large but perfectly adequate for a short break and all furnishing to high standard. If anything negative it would be the breakfast selection could have been better

9.5

On our second visit to Bergamo in 9 months my wife & I stayed at Capello d'Oro in between Xmas and New Year.The room rates were very good value at that time being almost one third the usual advertised rate.The hotel was clean & warm - it was snowing outside. The staff were welcoming and spoke good English,much better than our Italian,which they patiently allowed us to try out. Capello D'Oro is ideally situated for exploring Bergamo, with shops nearby. It is 10 mins walk (or 2 mins on the bus) to the furnicular up to the medieval walled upper town ,as well as 5 minutes walk to the nearby railway station.We jumped on one of the frequent & inexpensive trains to Milan and there are other places nearby quite accessible such as Lake Como, Brescia & Verona . The breakfasts were excellent,with plenty of choice at the time we chose to eat(9am).The only down side was that the hotel restaurant was closed in the evenings during our stay - a pity, as the menu looked very nice with reasonable prices.However there were sufficient alternative eating options close by. There did not appear to be much evidence of guests in the lounge area having a drink at any time - possibly as a result of the restaurant's temporaray closure. Our room was quiet,at the rear of the hotel - but the trade off was that the view was over a courtyard.However we did not think this really distracted from our stay.I did overhear one couple at reception trying to move rooms (successfully) as they had originally been located above the hotel bakery which apparently kicks into life quite early.The rooms at the front do overlook a reasonably busy road during the daytime which quietens down by night. We didn't use the leisure/ recreation facilities during our 3 night stay so can't really pass comment on them. We would certainly return to this hotel & Bergamo ,which is a great place for a short break /long weekend.

8.2

I was very desapointed with Best Western (Riccione, Italy) but this B.W. in Bergamo is very nice, except that i had to pay Internet as in all the 4* Internet is free.

9.5

We had a really great time and thought the hotel was excellent and in a good location, handy for the bus and the funicular. In our opinion Bergamo is not really set-up for tourists as some of the restaurants did not speak any English and lots of places were closed - (we were there at the end of November), however it was fantastic going up and down between the cities and the snow was lovely, perfect Christmas card pictures.

3.3

Calling this a Premium Hotel is an exaggeration. Several of the staff could hardly speak english, the room was so small that we could barely get around the bed without tripping, after showering the whole room was filled with steam due to poor ventilation, the expensive food in the resturant was way below par. I make better looking/tasting food to my kids on a weekday. All in all, the overall tone of the employees made us feel unwelcome.

9.9

A really lovely hotel in the heart of Bergamo. The staff were very welcoming and accomodating; the rooms spacious and pleasant - ours looked over the main street so was great to 'people watch'. The breakfast was very good with lots of choice and regular re-fills of tea and coffee. All in all a really nice hotel which we would definately return to.

6.5

We stayed here for one night before driving to Lake Garda. The room was smallish but otherwise fine - more suited to business customers. As we arrived late, we decided to eat in the restaurant. Not much choice for vegetarians so we chose the pasta. The portions were tiny and they forgot the green salad so served it as a main course(!) Breakfast was good with plenty of choice. I probably wouldn't stay here again as the old town is so much nicer, but as an overnight stop it was fine.

8.0

Friendly personel, but we arrived at 12 and had only 2 hours free and wanted to go out immediately, but had to wait for 0,5 h since the mininbar had to be checked - this was too long. Then upon our direct request to the receiptionist we were promised a room with view to the mountain site but received one to a street. Breakfast was excellent, however. Location surrounding is very good - close to the lift and also many nice shops etc. Altogether we´ll stay there again for sure.

9.1

Recommended. Good price quality ratio. Excellent breakfast.

8.0

I only had one night in Genova and had not been there before and was thus playing it safe with regard to hotel and location. Nice enough and reasonably priced for a 4 star rated hotel. Would like to be closer to the action next time; a tad far from prime walking areas. Evening desk person was a gnarly dude. Overall it was fine and I would stay there again.

10

We stayed one night on our way back home from Italy. We wanted a hotel not to far from the airport and close to the old city. In this way we managed to have an evening in the old city. Both the hotel and the city, was very nice. We want to see more of Bergamo, and will probably stay at the same hotel next time.

9.9

An great hotel in a lovely town.Central location could not have been better. Worth a return visit. Service was excellent.

9.1

Very good hotel, convenient for station and airport bus. Good and varied breakfast selection.

9.3

A lovely double room, but not a nice view (rear courtyard), Larg spacious bathroom, and plenty of towels. The breakfast buffet was excellent.

9.2

Do not be put off by this hotel being a Best Western, as we initially were. It is not scruffy in any way. The location could be better described, and the inside parkng is a bit pricey at 16 euros a day, but overall we were very happy with the hotel and its central location - between the station, nearby the citta bassa centre, and within walking distance of the funicular.

8.2

A 10 minute gentle uphill walk from the station but quite easy to find. Good local restaurant with menus in English within 100 metres just off the main road towards the station. As with so many hotels fitness room and sauna just for show. Good for an over night stop or a few days.

7.9

Very nice hotel, very friendly gentleman who led us to the parking place, and also a very friendly gentleman who served us a few drinks and something to eat in the spacious lobby and later on in our room. The overall impression however is 'business like'. When we are going back to Bergamo next time we will reserve a more caracteristic hotel, probably in Bergamo Alta.

9.2

Overall the stay was excellent and the staff were friendly. There could have been more information on local amenities. Information at the desk was not always accurate e.g. on train information. On two occasions we sat in the bar area for some time without being attended

8.6

The air conditioning didn't work and we had some noise from the lift but overall it didn't spoil an excellent stay. Very clean and breakfasts were excellent. Location very good for all amenities and some good local restaurants.

10

Without doubt one of the best hotels we have ever stayed in, we shall definitely return again. The food in the restaurant is outstanding, and considering that the hotel is in the centre of town the quietness is fantastic

9.9

- The map on your website is not correct - There was no internet access in the room - The wifi connection offered in the lobby did not work (probably the service provider's fault and not the hotel's though).

9.0

Nice clean and friendly hotel and only about 5 mins walk from the railway station where all the buses come in from airport (takes about 20 mins and only costs about 1.50 Euro each one way). Easy walk of about 15 mins up to the funicular station which takes you up to the Citta Alta (old town). Right next to the shops/bars etc of the new town. Good continental breakfast. Thoroughly recommend it. Used Venere.com several times now and always good accomodation.

7.8

I would recommend to anyone going to use this hotel in relation to location and service

10

Breakfast at the top

9.4

Lovely stay at the hotel. My only thought would be that the opening/closing time of the bar throughout the day. We were unable to buy drinks/coffees throughout the day and closed quite early in the evening. Sometimes you just want to sit and enjoy a quiet drink in the bar and not in your room! But an absolutely beautiful place and extremely central to all amenities.

9.8

The location is excellent. It is very close to the train station. I loved that I stayed there as opposed to getting a hotel in Milan. It was much more convenient considering we were flying fromt the airport in Bergamo.

5.4

SLIGHTLY OVER PRICED FOR WHAT YOU GET